1. Introduction
Translation Live ("we", "our", or "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time translation service.
2. Information We Collect
2.1 Account Information
For authenticated users (account holders), we collect:
- Email address and password (encrypted)
- Contact information (name, organization)
- Billing information (name, email, phone, address)
2.2 Meeting Data
When meetings are conducted through our Service, we process:
- Meeting titles, dates, and configuration settings
- Audio streams (processed in real-time for transcription)
- Transcripts of spoken content
- Translations into selected languages
- Glossary terms provided for meetings
2.3 Usage Information
We collect usage data to provide billing and improve the Service:
- Meeting duration (host minutes and voice minutes)
- Number of attendees and their language selections
- Feature usage (text-to-speech activation)
2.4 Anonymous Attendee Access
Attendees who access meetings do not need to create an account. We may collect:
- Session information for security code verification
- Selected translation language preferences
- Anonymous usage statistics (connection duration, language choices)
3. How We Use Your Information
We use collected information to:
- Provide real-time transcription and translation services
- Process and generate invoices for usage
- Maintain and improve the Service
- Enforce security measures and access controls
- Communicate with account holders about their accounts
- Comply with legal obligations
4. Third-Party Services
To provide our services, we integrate with the following third-party providers:
- Google Cloud Translation: For real-time translation of transcripts into multiple languages and text-to-speech audio generation.
- Deepgram: For speech-to-text transcription of audio streams.
- LiveKit: For real-time audio streaming and communication infrastructure.
- QuickBooks Online: For billing integration and invoice management (account holders only).
These services have their own privacy policies. Audio and text data may be processed by these providers as necessary to deliver the Service.
5. Data Retention
We retain data according to the following practices:
- Transcripts: By default, automatically deleted 8 hours after the last meeting activity (configurable by hosts). Can be manually deleted at any time.
- Account data: Retained while the account is active and as required for legal or business purposes.
- Billing records: Retained as required for accounting and legal compliance.
- Audio streams: Processed in real-time only; not stored after transcription.
6. Data Security
We implement security measures to protect your information:
- Encrypted connections (HTTPS/WSS) for all data transmission
- Security codes for meeting access control
- Encrypted password storage
- Session-based authentication
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict certain processing activities
- Data portability
For meeting hosts: You can delete transcripts at any time through the host interface settings.
8. Cookies and Session Data
We use session cookies for:
- User authentication and session management
- Security code verification for meeting access
- Maintaining user preferences during a session
These cookies are essential for the Service to function and cannot be disabled.
9. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through the appropriate channels provided within the Service.